Why loose money? If you are forced to cancel your holiday
due to illness, a death*, redundancy or jury service, to
any member named on your booking. Proof in the form of
doctor’s certificate, employers or court notification will
be required in writing prior to your confirmed holiday
start date. For a premium of only £25 per week per lodge or
£15 per short break per lodge, for all cancellations
notified 7 or more days before start date you will receive
a full refund of all monies paid by you and received by us
less deposit and cancellation cover (subject to having
received written notice), if you cancel within 7 days of
your holiday you will receive 50% refund less deposit and
cancellation cover (subject to having received written
notice). On all deposit only claims, you will receive full
refund less cancellation cover and £15 admin fee. If during
your stay you have to leave for whatever reason, any refund
will be at the discretion of Custard Holidays.
If you choose not to take out our Holiday Cancellation
cover or cover of your own NO REFUND WILL BE GIVEN ON ANY
MONIES PAID.
If we change or cancel your booking for any reason, our aim
is to provide all the services and facilities as described
in the brochure. Should we need to make any major changes
or in exceptional circumstances cancel your booking, we
will endeavour to advise you and provide the following
options:
1) A replacement holiday comparable or superior to the one
booked or
2) A replacement holiday together with the difference in
price between the replacement and the booked holiday or
3) A transfer to another date
4) A full refund
* Close relatives Husband, Wife, Father, Mother,
Father-in-Law, Mother-in-Law, Brother and Sister, Child or
Dependant.
Please note that the decision on all claims will be final
by Custard Holidays Ltd